FAQ
Got questions? We have answers.
Everything you need to know — from ordering to returns.
We ship as quickly as possible. You will receive a shipping confirmation with a tracking link, as soon as your parcel is on its way.
For orders over €50 we offer free shipping. Below that, a small flat-rate shipping fee applies — you will see the exact costs at checkout.
We deliver to all EU countries and selected countries worldwide. At checkout you will automatically see, if we deliver to your country.
Once your order has been shipped, you will receive an email with a tracking link. If you haven't received a shipping confirmation after a few days, please feel free to contact us.
Since we ship as quickly as possible, the window for changes is short. Contact us right after ordering at news@bonjourben.shop — we will do our best to help. If the parcel is already on its way, our return policy applies.
We accept all major payment methods: credit card (Visa, Mastercard, Amex), PayPal, Klarna, Apple Pay and Google Pay.
At checkout, there is a "Discount code or gift card" field — enter your code and click "Apply". The discount is applied immediately.
Check if the code is still valid, the spelling is correct and it applies to the products in your cart. If it still doesn't work? Schreib uns — wir finden eine Lresolution.
Visit our returns portal at returns.bonjourben.com and follow the instructions. You will need your order number and email address. The item must be returned unworn, unwashed and with tags attached.
You have 14 days from receipt of your order to initiate a return.
Once we have received and inspected your return, we will refund the amount within 14 days to your original payment method.
No problem — you can exchange directly via our returns portal at returns.bonjourben.com There you simply select the desired size or variant.
Our cuts are relaxed and loose — for that casual French-vibes look. If you prefer a more fitted style, go one size down.
Yes — on each product page you will find a detailed size chart with body and product measurements.
We primarily work with high-quality cotton and cotton blends. You can always find the exact material in the product description.
Best washed inside out at 30°C, to keep the print looking great. No tumble dryer, and please don't iron. Treat it like the statement piece it is.
Bonjour Ben is a Paris-founded fashion brand with a love for the French way of life. We make clothing that looks good, feels good and always smells a little like holiday.
We produce in small batches and place great emphasis on quality in manufacturing. If you have questions about production, feel free to contact us.
By email at news@bonjourben.shop or via our contact form. We reply as quickly as we can — promise. You can also find us on Instagram @bonjour_ben_.
Still haven't found what you're looking for?
No problem — we're happy to help you personally.
Get in touch